MS in Project Management

0% EMI with finance partners and credit card option availability will vary program-wise. 
1. Which banks allow using the no-cost credit card EMI option? 
A. No cost EMI is available on credit cards from all major banks: American Express, Bank of Baroda, HDFC Bank, ICICI Bank, IndusInd Bank, Kotak Mahindra Bank, RBL Bank, Standard Chartered, Axis Bank, Yes Bank, State Bank of India, CITIBANK and HSBC.  
2. Is there a minimum transaction limit?
A. Yes. It's 50,000.  
3. Does Standard Chartered Bank offer 18 or 24 months of no-cost EMI?
A. The bank offers only 12 months of no-cost EMI option. For any period that extends beyond, a certain interest is charged.  
4. Will I have to pay extra for the EMI transaction?
A. If you avail of 0% credit card EMI, upGrad will not charge any processing fees or down payment. Your bank, however, may levy GST or other taxes on the interest component of the EMI. 
5. Are there any fees or down payment charged by the bank?
A. Certain banks charge nominal processing fees between ₹99-500 on 0% credit card EMI transactions. If charged, it will be billed in the first repayment installment. 
6. Can I use my international credit card for 0% credit card EMI or a standard credit Card EMI?
A. You can use only Indian bank credit cards to make payments against your program fees. But you can pay the amount using the credit card option in one shot and later convert it into EMIs from your respective bank. The duration and interest charged will depend on your bank. upGrad will not charge processing fees or down payment for these transactions; this will be purely between you and your bank. 
7. Are there any charges if I opt for cancellation/refund from the program after paying the balance with no-cost EMI?
A. Yes, there will be additional charges, which will be equal to the interest paid by upGrad to the bank. You will only get the refund of the Principal amount, i.e., the amount actually deducted/blocked from your card. This deduction will be in addition to the amount mentioned in the refund policy shared in your Offer Letter. 
8. Can I pay using multiple credit cards?
A. Multiple cards can be used to complete the payment. Take the part payment option to use multiple credit cards. The learner just needs to ensure that the minimum transaction amount is ₹50,000 if they want to opt for 0% credit card EMI. For example, if the amount to be paid is ₹1,50,000. You can pay using two credit cards: HDFC Card – Part payment – ₹1,00,000ICICI Card – Part payment – ₹50,000 
9. How can I opt for Credit card EMI if my bank is not listed in the 0% Credit card EMI or Credit card EMI? You can pay the amount using the Credit card option in one shot / part payments, and later you can convert into EMI from your respective bank. The tenures and interest charged will depend on your bank. upGrad will not charge any processing fees or down payment for these transactions.
10. Why is the entire amount blocked on my credit card?
A. Initially, your bank will block the entire amount from your available purchase limit, and from your next billing cycle, you will be charged the EMI amount. As you start paying your EMI, your credit limit will be released accordingly. For example, if you have made a payment of ₹1,00,000 on a 6-month EMI and your credit limit is ₹2,00,000, then initially, your bank will block your credit limit by ₹1,00,000. After payment of your first month's EMI of ₹15,000, the blocked amount will be reduced to ₹85,000. 
11. Why is interest getting charged on no-cost EMI?
A. Your bank will charge you interest. However, this interest charge has been provided as an upfront discount to you at the time of your payment, effectively giving you the benefit of a no-cost EMI. The total amount paid during the entire EMI tenure to the bank will equal the amount to be paid to upGrad in case of a cancellation or refund request. For example, the amount payable to upGrad is ₹4,05,000. Let's say the amount deducted at the time of the transaction is ₹3,79,850 (Principal amount). The bank charges interest of 12-15% per annum on ₹ 3,79,850[Note: Interest factor is reducing rate and not Flat rate]EMI AMOUNT = ₹33,750 x 12 = ₹4,05,000Effectively, you have taken a loan of ₹3,79,850 instead of ₹4,05,000
12. How much do I pay to block my seat?
A. You need to pay ₹25,000 to block your seat.

Refund Policy:
1. Learner can claim a refund for the amount paid towards the Program at any time, before the Cohort Commencement Date, by visiting www.upgrad.com and submitting duly filled refund form via the "My Application" section under profile. Processing fee of INR 20,000 will be levied while processing the refund. If a Learner has paid less than INR 20,000 while registering for the program, the Learner shall not be eligible for any refund in such case.
2. Learner shall not be eligible for any refund under any circumstances if refund request is raised post Cohort Commencement Date and Learner will continue to pay the monthly EMI for loan (if applicable) and such loan cannot be canceled. This is also applicable for those Learners who could not complete their payment and could not be enrolled in the cohort opted for. However, the Learner can raise a request for Pre-Program deferral as per the policy defined below for the same. 
3. In case of a refund as per point 1 of this policy, the Learner will be solely responsible for any cancellation of loan, including but not limited to applicable loan cancellation charges levied on the total canceled loan amount. These charges will be decided by the third-party financial institution that has granted given loan to the Learner and upGrad will have no role to play in deciding the quantum of these charges.
4. Learners must pay the full fee within 7 days of payment of Caution Money or Cohort Commencement Date, whichever is earlier, otherwise the admission letter will be rescinded.
5. Request for refund should be sent via email in the prescribed Refund Request Form, post completing the steps as per point 1 of this Refund Policy. The refund will be processed within 30 working days of commencement of the program after being duly approved by the upGrad Admissions Team. 

Case	Fee Deducted/Charge
Before Program Commencement	INR 20,000 (processing fee)
Post Program Commencement	No Refund Possible

Deferral Policy: (Pre- Program Commencement) 
● If a Learner, due to unavoidable circumstances is unable to commence with the cohort and requests for a deferral before the Cohort Commencement Date, Learner will have an option to defer to another batch.
● However, the learner will be required to pay 50% of the Total Program Fee amount (inclusive of taxes) before the deferral can be approved. Till this condition is complied with, the Learner will be assumed to be continuing in the same cohort.
● A Learner can request for deferral only once and to either of the scheduled cohorts to start in the next 1 year from the batch start date of the initial batch the Learner enrolled for. 
● The Learner has time till the current Cohort Commencement Date to make the payment of the 50% of the Total Program Fee, post which the deferral request will expire. Once the deferral window expires and the Learner asks for a refund after the Cohort Commencement Date, the above-mentioned applicable refund policy will apply.
● The fee applicable to the deferred Learner will be as per prevailing Total Program Fee for the batch Learner as opted to defer to (No additional deferral fee is required to be paid).
Deferral Policy: (Post Program Commencement)
● If a learner is facing severe issues in dedicating time to the program, Learner will have an option to defer to another batch.
● A Learner can request for deferral only once and to either of the scheduled cohorts to start in the next 1 year from the Cohort Commencement Date of the initial batch the Learner enrolled for.
● The Learner will be required to pay a deferral fee of 10% of the Total Program Fee (inclusive of taxes) if any along with the differential program fees between the two cohorts.
● The deferral request will be approved once the deferral fee is paid.
● Till this condition is complied, the Learner will be assumed to be continuing in the same cohort.
● The Learner has 7 days (including holidays and weekends) from the date of deferral request to make the payment of the deferral fee, post which the deferral request will expire, and the learner will continue as part of the current cohort.
● If the Learner completes the deferral payment, the Learner’s login will be disabled, The Learner will leave the deferred cohort and the Learner will start learning on the new cohort from the point of the last assignment that was graded in the deferred cohort. All grades and progress till that point will be carried forward as it is to the new cohort .
● The deferral can only be requested during the batch for which the Learner has enrolled is ongoing. Once the batch has been completed, deferral requests shall not be entertained. For clarification, the batch completion here shall mean the “last grace deadline” as communicated by upGrad.  

Case	Deferral fee
Before Program Commencement	50% program fee (including taxes)to be paid upfront- no additional deferralfee to be paid
Post ProgramCommencement (0-7 days after program start date)	10% of the program fee (including taxes) to be paid within 7 days as deferral fee
Post Program Commencement (8 days after program start date)	Will have to continue as a part of the current cohort